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  NEORSD Frequently Asked Questions

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Q. How did the District start?

A. The District was created in 1972 by the Cuyahoga County Common Pleas Court to assume the operation and management of the major wastewater collection and treatment facilities serving the Cleveland metropolitan area.

Q. Who governs the District?

A. The District is an independent political subdivision of the State of Ohio and is not part of any city, county or other governmental entity. It is governed by a seven-member Board of Trustees who serve five-year staggered terms. Three members are presently appointed by the Mayor of the City of Cleveland, three by the Suburban Council of Governments and one by the Cuyahoga County Board of Commissioners.

Q. What are my sewer charges based on?

A. District sewer charges are based upon water consumption. Bills are sent to customers on a quarterly basis at the same time as water bills.

Q. Who do I call regarding billing questions and rates?

SEWER RATES: Sewer rate questions should be directed to the Sewer District's Customer Service Department at 216-881-8247 between the hours of 8:00 a.m. and 5:00 p.m.

WATER RATES, BILLING, ACCOUNTS, ETC.: These questions should be directed to your billing agent:

  • City of Cleveland Division of Water 216-664-3130
  • City of Cleveland Heights Water Department 216-291-5995
  • City of Berea Water Department 440-891-3308  
  • City of North Royalton 440-582-6234

Q. I received a letter about a new Regional Stormwater Management Program fee. What is this?

A. Our Regional Stormwater Management Program is designed to address stream flooding, erosion, and water-quality issues across our service area. These projects are funded based on a fee assessed on the amount of impervious surface (such as driveways, parking lots, and rooftops) on a customer's property. This fee will begin in January 2013. In November and December of 2012, we sent customers personalized letters about the fees, their estimated charges, and credit opportunities. Learn more about the program. Note: This program was suspended in September 2013 after a decision by the Ohio Eighth District Court of Appeals. Learn more.

Q. I am a Senior Citizen. Do you have reduced rates for the elderly?

A. Homestead Rates are available for customers who are 65 years or older, or under 65 who are totally disabled. The property must be owner-occupied and the total household income must be under $31,500. The 2014 Homestead rate for the Subdistrict 1 (City of Cleveland) is $37.35 per mcf (1,000 cubic feet of water). For Subdistrict 2 (Suburbs), the Homestead sewer rate is $38.95 per mcf.

Q. Why do I pay sewer charges for water used filling my pool or watering my grass?

A. The District adopted the Summer Residential Sprinkling User Charge Program in 1993 to provide a major benefit to residential customers. We refer to it as the Summer Sprinkling Program. Under this program, summer residential sewer bills are based upon the lower of average winter consumption, or actual summer usage. For more information about this program, or to apply, click here.

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