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Four cost-saving options are available.
LEARN MORE:

Affordability Program income limits

2014 rates

Contact us
You may request Homestead applications on our Ask Us! page.


We realize rate increases are never welcome news. But as the appointed stewards of our Great Lake, we must absorb the increasing costs of keeping our water clean. View our 2012-2016 rates

The following cost-saving programs benefit eligible customers. View the details below to see if you qualify.

HOMESTEAD

Available to customers 65+ or anyone under 65 who is totally disabled. Household income for 2014 cannot exceed $31,500 and customers must own the property on which they live. Learn more.

Note: Customers can be enrolled in either the Homestead program or the Affordability program, but not both. The reduced rate is the same for both programs.

HOW TO APPLY
  • Berea residents: (440) 891-3308
  • Cleveland Heights residents: (216) 291-5995
  • North Royalton residents: (216) 664-3130
  • All other residents may call NEORSD Customer Service (216) 881-8247 or complete, print, and mail a Homestead Program application PDF available at Cleveland Division of Water's website.


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SUMMER SPRINKLING

From May 1 to September 30, sewer charges are based on average winter usage or actual summer usage, whichever is lower. You must reside in an owner-occupied one-, two-, three- or four-family residence and be billed by NEORSD. Learn more.

HOW TO APPLY
  • ONLINE: neorsd.org/summer
  • Customer Service: (216) 881-8247
  • Berea residents: (440) 891-3308
  • Cleveland Heights residents: (216) 291-5995
  • North Royalton residents: (440) 582-6234

AFFORDABILITY PROGRAM

A rate reduction of 40% for those whose income is at or below 200% of the poverty level (e.g., a family of four with a 2014 household income under $47,700).

Note: Customers can be enrolled in either the Homestead program or the Affordability program, but not both. The reduced rate is the same for both programs.

HOW TO APPLY



CRISIS ASSISTANCE

This program benefits customers affected by a major event in their life, such as major medical expenses not covered by any other source, job loss, separation, or divorce. The program offers financial assistance of 50% of sewer balance (up to $300) toward your account.

HOW TO APPLY
  • Interested customers must contact the Cleveland Housing Network by phone at (888) 901-1222.
  • Verification documents will be required. Cleveland Housing Network can provide a complete list of acceptable forms of documentation.

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