Posted by John Gonzalez Customers whose finances have been impacted by COVID-19 may qualify for assistance with bills including sewer, stormwater and water. CEOGC Funding for Cuyahoga County Residents Utility assistance is available through the Council for Economic Opportunities in Greater Cleveland (CEOGC) to Cuyahoga County residents who are at or below 200% of the Federal Poverty Level. Residents struggling to ...
Posted by Jared Shepherd If you have a plumbing, billing, sewer or flooding issue, where you live determines who you contact. Enter your address and we’ll provide your city contact, water billing agent, and our contact information. Find your billing and sewer contact information ...
Posted by Jared Shepherd 
Beginning November 11, the City of Cleveland is changing its billing method for Northeast Ohio Regional Sewer District customers served by the Cleveland Division of Water: The combined bill is being divided into separate bills in separate envelopes. RELATED: Cleveland Water to split bills from NEORSD, hopes to clear confusion (The Plain Dealer, November 13, ...
Posted by Jared Shepherd 
Updated February 16, 2015 We understand many customers have questions about their bills following last week’s news that we can no longer collect fees for stormwater management. We have already begun fielding questions in our Customer Service department and online, and these appear to be the most common so far. If you have other questions ...
Posted by Jared Shepherd 
If you are a customer living in Cleveland Heights or Berea, you will need to pay your 2013 stormwater bill separate from your cities’ water and sewer bills. Here’s why. As Sewer District customers in our stormwater service area, you will receive a bill for the new stormwater fee starting in 2013. This new fee ...
Posted by Jared Shepherd Our 2011 rate schedule goes into effect January 1. Customers will begin seeing the brief messages below on their bills in the coming months explaining those increases and our rate-saving programs. CLEVELAND AND SUBURBS (not including Berea, Cleveland Heights, or North Royalton) 2011 RATES: Beginning 1/1/2011 per MCF, Cleveland customers pay $44.75 ($30.05 Homestead), suburban ...
Posted by John Gonzalez Our 2024 Saturday events: February 10, May 18, August 10, and November 16. We are helping eligible customers find financial assistance on water, sewers, stormwater, gas and electric bills We are teaming up with other Northeast Ohio utilities to visit communities across Cleveland for your chance to meet and discuss your utility bills, discount programs, ...
Posted by John Gonzalez 
For a limited time, a new Federal utility assistance program will be available to help customers with water and sewer bill payments. The Low Income Household Water Assistance Program (LIHWAP), which will begin on January 18, 2022 and end on September 30, 2022, will help Northeast Ohioans at or below 175% of the federal poverty ...
Posted by John Gonzalez Protecting public health and water resources for five decades Cleaner water. Safe recreation. A better future. All because our customers have trusted us for 50 years. The Northeast Ohio Regional Sewer District was established in 1972, and since then has been maintaining, improving, and expanding a system that protects more than a million Northeast Ohioans ...
Posted by Jared Shepherd Wastewater Disposal Conditioning Permits Wastewater Disposal Conditioning Permits are issued to approved septic/grease haulers from the District’s Billing Department for usage of our Southerly Wastewater Treatment Facility’s Receiving Station. Permits are made readily available for any organization that hauls septic and/or grease from any business or resident located in the state of Ohio. We accept ...
Posted by John Gonzalez May 2020 | Updated May 14, 2020 LEGISLATIVE AFFAIRS State On March 27, the Governor signed HB 197 which addressed many procedural matters that were impacted by COVID-19, including extension of absentee voting, unemployment compensation, tax compliance, K-12 requirements, policies for public hearings and more. HB 197 also included the prohibition of water shutoffs during a pandemic ...
Posted by John Gonzalez A closer look at unseen systems, and the difference between big spending and smart investments Some things you have to see to believe. Other things, you see every day and pay them little attention at all. Welcome to the reality of Infrastructure Week. Every year in the middle of May, trending topics turn an eye ...
Posted by Jared Shepherd 
New program to fund community sewer projects that impact public health, environment @neorsd file photo Northeast Ohio Regional Sewer District Trustees recently awarded $7.2 million to 12 communities as part of the agency’s newly-launched Member Community Infrastructure Program (MCIP). The MCIP assists communities with local infrastructure improvements — including new sewer infrastructure, repairs to reduce ...
Posted by Jared Shepherd I have a problem. Who do I call? If you have a plumbing, billing, sewer or flooding issue, where you live determines who you contact. Enter your address and we’ll provide your city contact, water billing agent, and our contact information. Test Here’s Your ...
Posted by Jared Shepherd We understand customers have challenges that can make paying utility bills difficult. The following cost-saving programs benefit eligible customers. View the details below to see if you qualify. Any questions regarding our cost-saving programs? Contact us and we will get back to ...
Posted by Jared Shepherd NOTICE: In response to COVID-19 and our effort to reduce exposure, we are limiting public access to our McMonagle Administration Building and Customer Service staff at this time, but we are still taking calls and here to serve you. Our reps will receive your voicemails between normal business hours 8:00 a.m. until 5:00 p.m. and ...
Posted by Jared Shepherd About UsBillingStormwaterBusiness Opportunity ProgramPlan ReviewProject Clean Lake About Us How did the NEORSD start? NEORSD was created in 1972 by the Cuyahoga County Common Pleas Court to assume the operation and management of the major wastewater collection and treatment facilities serving the Cleveland metropolitan area. Who governs NEORSD? NEORSD is an independent political subdivision of ...
Posted by Jared Shepherd The Greater Cleveland area is home to a large industrial and commercial user base. We have many programs which involve and benefit the industrial and commercial user communities. Our Water Quality and Industrial Surveillance (WQIS) department administers the programs described below. Industrial Pretreatment Program (IPP) The Sewer District has the authority by the EPA to ...
Posted by Jared Shepherd 
Since being authorized last September, the Sewer District has been preparing for a July 2016 restart of assessing regional stormwater management program fees. An informational postcard will be mailed to customers this summer to remind them of the upcoming charges, explain how the fee is assessed and spent, and promote opportunities for credits by managing ...
Posted by Jared Shepherd 
Over the next five years, the Northeast Ohio Regional Sewer District is making a huge investment in Greater Cleveland. Whether it’s tunnels, sewers, pump stations, stormwater solutions or green infrastructure, we are making improvements to keep our Great Lake great. To help our ratepayers understand what this investment means to them, we will host meetings ...
