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Customer Service

NOTICE: In response to COVID-19 and our effort to reduce exposure, we are limiting public access to our McMonagle Administration Building and Customer Service staff at this time, but we are still taking calls and here to serve you. Our reps will receive your voicemails between normal business hours 8:00 a.m. until 5:00 p.m. and return your call within 24 hours. Read more.

Our Customer Service center is the main point of contact for customers to ask questions regarding sewer bills, charges and rates, and our cost-saving programs for our senior and disabled customers or those looking to save money over the summer months.

How are rates determined?

Connect with us on social media

While Customer Service is your go-to resource for specific billing questions, our social media accounts can help you find answers quickly and personally. Most of our accounts are not personally monitored in the overnight hours, but we strive to respond to all mentions as quickly as possible. You can always call (216) 881-8247 for 24/7 Customer Support.