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BILL PAYMENT OPTIONS
DIRECT PAYMENT
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E-Z Pay is an automatic bill-payment system available to District customers who also receive water service from the City of Cleveland’s Division of Water. In order to participate, customers must have an active checking or savings account.
Your use of the E-Z Pay system authorizes the City of Cleveland’s Division of Water to deduct your quarterly sewer balance from your bank account. The Division of Water uses an authorized third-party payment vendor to complete these transactions. E-Z Pay is not a credit card payment option.
Begin the E-Z Pay process NOW.
Attention customers in Berea, Cleveland Heights, and North Royalton:
E-Z Pay is not available to customers located in these cities.
However, customers who receive water service from Cleveland Heights should contact the Cleveland Heights Water Department to sign up for Bill Payer 2000.
Customers located in Berea and North Royalton should check with your bank to find out how you can start online utility payments from your checking or savings account.
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US POSTAL SERVICE
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All Northeast Ohio Regional Sewer District customers may continue to pay their bills by enclosing and sending their personal check payment in the bill envelopes.
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IN PERSON
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Customers may also pay in person at our Customer Service department located at:
3900 Euclid Avenue
Cleveland, Ohio 44115
Visitors may park in our building lot by entering on E. 40th Street.
Customers can pay their water and sewer bills at this time, but no cash or credit cards will be accepted: money orders, cashiers checks, or personal checks are acceptable forms of payment.
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HOW WE BILL CUSTOMERS
On behalf of the District, the Cities of Cleveland, Cleveland Heights, Berea, and North Royalton bill customers for sewage charges on a quarterly basis. Our customers are billed based on metered water consumption. Customers who receive water service from Rural Lorain County Water Authority are billed on a bi-monthly basis.
WATER USAGE AND YOUR SEWER BILL
The Northeast Ohio Regional Sewer District has a policy of levying a minimum quarterly bill for Domestic Sewerage Services. That minimum amount is the District rate for 1,000 cubic feet (or 7,480 gallons) of water consumed. Beyond this basic usage amount, District customers are billed at the current rates based on water consumed and use of the sewer system.
Customers with greater than 50,000 cubic feet (or 374,000 gallons) of annual water consumption may request that their billing for sewage service be based upon wastewater discharged into the sewer system. If their request is granted, one or more re-registering meters are installed and maintained, at the customer's expense, to determine the quantity of water that actually enters the sewer system, rather than water consumed. This is known as our Sewer Service Charge Based On Usage of The System.
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