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 Billing

Bill payment options
PAYMENT OPTIONS ARE DETERMINED BY YOUR BILLING AGENT.

DIRECT OR ONLINE PAYMENT

CLEVELAND WATER CUSTOMERS
To enroll in eBilling or to activate your NEORSD AutoPay/EZ Pay account, you will need your new NEORSD account number and will not be able to enroll until you have received your first NEORSD-only bill.
Clicking this link will open a new secure site managed by our billing agent. You are leaving neorsd.org.Clicking this link will open a new secure site managed by our billing agent. You are leaving neorsd.org.By clicking this link, you will leave neorsd.org and open a third-party site in a new window.
As of November 11, 2013, your Cleveland Water bill and your NEORSD bill are now separate bills and separate account numbers. Even if you already have a Cleveland Water eBilling account, you will need to set up a separate NEORSD eBilling account to process online payments with your Sewer District. If you have questions regarding eBilling, contact our billing agent Cleveland Water at (216) 664-3130.



CLEVELAND HEIGHTS CUSTOMERS
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BEREA & NORTH ROYALTON CUSTOMERS
Berea and North Royalton do not offer an online payment option for your NEORSD sewer bill at this time. Check with your bank to find out how you can start online utility payments from your checking or savings account.

Are you a Berea or North Royalton customer looking to pay your NEORSD stormwater bill? You can do so using any of the links in the Cleveland Water Customers section above, or by clicking here to make a payment.



RURAL LORAIN COUNTY WATER & STORMWATER-ONLY CUSTOMERS
If you are served by Rural Lorain County Water Authority, or you live within our stormwater service area and receive a stormwater only bill, your only bill-payment options are by mail with a check, or by making automatic payments with your bank. We are exploring other options and will inform customers as those payment options change.


BY MAIL
All Northeast Ohio Regional Sewer District customers may continue to pay their bills by enclosing and sending their personal check payment in the bill envelopes.

Are you a Columbia Township customer looking to pay your NEORSD stormwater bill? Currently, the only payment method available is check by mail. There is not an online or by-phone payment option at this time. Please send your payment to the address noted on your bill.
IN PERSON
Customers may also pay in person at our Customer Service department located at:

3900 Euclid Avenue
Cleveland, Ohio 44115


Visitors may park in our building lot. Our main gate is on E. 40th Street.

Customers can pay their water and sewer bills at this time, but no cash or credit cards will be accepted: money orders, cashiers checks, or personal checks are acceptable forms of payment.

Questions about your bill
QUESTIONS ABOUT YOUR WATER RATE, PAST BILLS, OR ACCOUNT UPDATES?

For information about your water rate or charges, or account updates such as name changes or request for final bills, please contact your billing agent. See your bill for more information, or select from the numbers below:
 
How we bill our customers
CUSTOMERS ARE BILLED QUARTERLY BASED ON WATER CONSUMPTION
WASTEWATER SERVICES: On behalf of the District, the Cities of Cleveland, Cleveland Heights, Berea, and North Royalton bill customers for sewage charges on a quarterly basis. Our customers are billed based on metered water consumption. Customers who receive water service from Rural Lorain County Water Authority are billed on a bi-monthly basis.

Understanding water usage and your sewer bill
HOW YOUR BILL IS CALCULATED
The Northeast Ohio Regional Sewer District calculates your quarterly sewer charges by multiplying your actual water consumption (measured in MCF, or 7,480 gallons) by the appropriate sewer rate. A base charge (perhaps denoted on your bill as a Cost-Recovery Charge) is then added to that total.

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