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Utility Assistance Resource Fairs: What to expect

What to expect from UTILITY providers:

Cleveland Division of Water

  • Make applicable payment arrangements
  • Provide detailed billing information
  • Review and update account information
  • Discuss eligibility and application processes for discount programs
  • Provide duplicate bill

Cleveland Public Power

  • Make applicable payment arrangements
  • Provide detailed billing information
  • Review and update account information
  • Discuss eligibility and application processes for discount programs
  • Provide duplicate bills

Enbridge (previously Dominion Energy)

  • Make applicable payment arrangements
  • Provide detailed billing information
  • Review and update account information
  • Provide duplicate bills

FirstEnergy

  • Make payment arrangements
  • Discuss eligibility and application process for the Budget Payment Plan, Budget Plus, and the Current Plus Plan
  • Provide detailed billing information
  • Review and update account information
  • Provide duplicate bills

Northeast Ohio Regional Sewer District

  • Provide duplicate bills
  • Provide detailed billing information
  • Review and update account information
  • Accepting applications for Rate Reduction and Crisis Assistance program
  • Sign up for Summer Sprinkling (homeowners who live in their property)

What to expect from SERVICE providers

CHN Housing Partners

  • Accepting applications for Water Affordability Programs
  • Accepting applications for weatherization and electrical baseload programs

Community Housing Solutions — CUYAHOGA COUNTY ONLY

  • Provide mortgage counseling and loss mitigation (loan modification, forbearance, etc.) — Homeowners
  • Provide property tax assistance information — Homeowners

Cuyahoga Job and Family Services — Homeowners & Renters

PLEASE NOTE SOME BENEFIT PROGRAMS REQUIRE A MINOR CHILD TO BE IN THE HOUSEHOLD

  • Help with completing public benefits applications such as Prevention, Retention and Contingency (PRC) emergency program, food, cash, medical, and childcare assistance
  • Answer questions related to public benefits
  • Provide verification of public benefits for other community assistance programs

Step Forward

  • HEAP/PIPP Application Assistance
  • Assistance filling out applications will be provided. Applicants must submit applications to Step Forward separately. For more information on submitting completed forms, please call Step Forward at (216) 696-9077.

Cuyahoga County Fiscal Office

  • Discuss exemptions and programs to assist senior homeowners
  • Discuss programs to help property owners manage and pay tax bills on time
  • Discuss programs to help property owners resolve delinquent taxes
  • Legacy planning for property owners
  • Provide information to avoid latest scams

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Updated January 30, 2026