We understand water leaks can be stressful and frustrating, especially when they unexpectedly increase your sewer bill. We aim to help you navigate the process of investigating and reporting a leak to make things easier.

The impact of a water leak

A leak occurs when your plumbing system unexpectedly breaks or fails, whether it’s a cracked pipe, a dripping faucet, or something underground. These leaks can lead to higher water usage and impact your sewer charges, and that’s where we come in to help.

How NEORSD can help you: Leak investigation assistance

If you experience a water leak, we may be able to adjust your sewer charges so you’re not paying extra for water that didn’t go back into the sewer system. Each situation is unique, and we consider every request individually to ensure you’re treated fairly. We know that life happens — sometimes leaks go unnoticed for a while. That’s why we give you up to six months to report the issue. If you can show that you worked to fix it, we’ll do our best to help determine if an adjustment to your bill makes sense.