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We love sharing clean-water fun with students of all ages, and we’re even more excited when classes share their experiences in return. Eighth-grade teacher Rachel Smith received some of our coloring books, posters, and pencils last month, and this morning we smiled reading her email: Thank you so much...

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As part of the Euclid Creek Tunnel project, the Sewer District will be constructing the Lakeshore Boulevard Consolidation Sewer along Lakeshore Boulevard from the Easterly treatment plant to East 150th Street. The Lakeshore Boulevard Consolidation Sewer project will include the installation of monitors at the foundations of various residences...

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Our monthly email blast—environotes—has been around for several years in several forms. First, it was a limited distribution print newsletter, then an email newsletter, and now a collection of the month’s social-media highlights from your Sewer District. At one time, we focused on public-officials news, then shifted to Sewer...

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On January 1, 2012, the Northeast Ohio Regional Sewer District’s rates and billing structure is changing. Here is a summary to help you better understand the changes. No more minimum charge Before 2012, users were charged a for 1,000 cubic feet of water (1 MCF, or 7,480 gallons) of...

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When Wally Waterdrop posted his first tweet in 2009, we didn’t know how we might use Twitter, or Facebook, or YouTube for our customers’ benefit. Our top tweets reveal a few ways in which we hope our social media efforts made a difference. Check it out on Storify.

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Less scrolling, less searching, more sharing. That was the goal behind our recent neorsd.org homepage makeover, an in-house project to simplify our homepage content, better categorize our most popular pages, and promote the social resources our customers have come to appreciate. Customers and vendors are the site’s most frequent...

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