NOTICE: Cleveland Water customers can expect a new bill format, separate bills for water, sewer
Beginning November 11, the City of Cleveland is changing its billing method for Northeast Ohio Regional Sewer District customers served by the Cleveland Division of Water: The combined bill is being divided into separate bills in separate envelopes.
RELATED: Cleveland Water to split bills from NEORSD, hopes to clear confusion (The Plain Dealer, November 13, 2013)
Cleveland Water has been communicating this change to its customers and ours since before the last billing cycle. As a recap, here’s what our customers can expect starting the week of November 11:
- No longer one combined bill. Instead of receiving one combined bill for water, wastewater, and local charges, Cleveland Water customers served by the Sewer District will now receive a separate NEORSD bill for wastewater charges.
- Two separate envelopes on separate days. Since Cleveland Water and NEORSD bills will now be separated, they will be mailed at separate times. Your sewer bill will be mailed about three days after your water bill and they will need to be paid separately.
- Two separate account numbers. NEORSD customers served by Cleveland Water formerly had all services referenced under a single account number. Starting with this separation, you will have a new NEORSD account number when making payments. You will also need this new number to sign up for eBilling (if you so choose) after you receive your first NEORSD bill under the new system.
As Cleveland Water states on its website, “These bills are designed to help eliminate confusion about who to call in an emergency, to provide a better understanding of the services and charges on your bills, and to empower you with additional tools to manage your utility related costs.”
Cleveland Water has been informing its Sewer District customers of the change with emails and bill inserts.
Sewer District customers served by Cleveland Water will begin seeing the separate bill after the week of November 11. Here’s what it will look like:
Charges for water service, and any charges from the local community, remain on the Cleveland Water bill.
For more information about the bill separate project, visit Cleveland Water’s FAQ or call (216) 664-3130.
To pay your NEORSD bill, you can find your payment options at neorsd.org/pay