NEWS: Trustees set rates for 2017-2021, move to monthly billing also new January 1

• Posted by Jared Shepherd
• 7882 Views
• August 4th, 2016
• in Miscellaneous
• 4 Comments

Construction underway at the Easterly Treatment Plant. Annual increase of 8.3%, average bill increases by about $4 per month beginning in 2017 Today, the Northeast Ohio Regional Sewer District’s Board of Trustees unanimously adopted the 2017 through 2021 rate schedule effective January 1, 2017. Beginning January 1, the Sewer...

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OUTREACH: Educational roadshows coming to a community near you this spring

• Posted by Jared Shepherd
• 5301 Views
• February 15th, 2016
• in Miscellaneous
• No Comments

Over the next five years, the Northeast Ohio Regional Sewer District is making a huge investment in Greater Cleveland. Whether it’s tunnels, sewers, pump stations, stormwater solutions or green infrastructure, we are making improvements to keep our Great Lake great. To help our ratepayers understand what this investment means...

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RATES: 2016 rates take effect January 1, cost-saving programs available to eligible customers

• Posted by Jared Shepherd
• 5389 Views
• December 23rd, 2015
• in Miscellaneous
• No Comments

The 2016 rates in blue take effect January 1, 2016. On January 1, 2016, our Cleveland sewer rate increases to $78.05 per MCF (1,000 cubic feet of water or 7,480 gallons) and suburban rates increase to $79.85 per MCF. See the full rate schedule. Reduced rates are available to...

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FAQ: 38 questions and answers about our #StormwaterProgram, next steps, fees, and more

• Posted by Jared Shepherd
• 13624 Views
• September 24th, 2015
• in Miscellaneous
• 25 Comments

Since the September 15 Ohio Supreme Court ruling, we have already begun responding to common questions about the program restart, fees, credits, cost-sharing, and more. We revisited some of the questions that existed prior to the program’s suspension in 2013 and added a few we’ve started answering in recent...

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VIDEO: “It’s the neighborhood I was born and raised in.”

• Posted by Jared Shepherd
• 5209 Views
• January 5th, 2015
• in Miscellaneous
• No Comments

The Good Neighbor Program is all about connections, and Anthony takes them very seriously. The Good Neighbor Program and its ambassadors serve residents in communities affected by our large construction projects by providing employment opportunities and serving as a liaison between customers and project leaders. In this brief clip,...

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THANKFUL: For connections made in 2013, plans laid for 2014 [#h2olidays]

• Posted by Jared Shepherd
• 4493 Views
• December 20th, 2013
• in Miscellaneous
• No Comments

Thank you. Most of you who follow our blog, Facebook posts, tweets and videos know how much we enjoy interacting with and serving you in this digital realm. And we very much appreciate the engagement we’ve shared throughout 2013. When it comes to our work, this year has been...

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RATES: New 2014 rates go into effect January 1, four ways to save

• Posted by Jared Shepherd
• 4943 Views
• December 16th, 2013
• in Miscellaneous
• No Comments

Our 2014 rate schedule goes into effect January 1, and there are four cost-saving programs available for qualifying customers. The 2014 base charge is $6.60 per bill. Cleveland residents pay $62.15 per MCF ($37.75 for Homestead or Affordability Program customers), and suburban customers pay $64.55 per MCF ($38.95 for...

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NOTICE: Cleveland Water customers can expect a new bill format, separate bills for water, sewer

• Posted by Jared Shepherd
• 24185 Views
• November 8th, 2013
• in Miscellaneous
• 30 Comments

Beginning November 11, the City of Cleveland is changing its billing method for Northeast Ohio Regional Sewer District customers served by the Cleveland Division of Water: The combined bill is being divided into separate bills in separate envelopes. RELATED: Cleveland Water to split bills from NEORSD, hopes to clear...

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FAQ: 21 customer questions about the #StormwaterProgram ruling, fees, billing, and more

• Posted by Jared Shepherd
• 11700 Views
• October 1st, 2013
• in Miscellaneous
• 21 Comments

Updated February 16, 2015 We understand many customers have questions about their bills following last week’s news that we can no longer collect fees for stormwater management. We have already begun fielding questions in our Customer Service department and online, and these appear to be the most common so...

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UPDATE: Photos tell the story of Pepper Pike restoration following July 20 tornado

• Posted by Jared Shepherd
• 5806 Views
• August 2nd, 2013
• in Miscellaneous
• No Comments

Storm debris removed from Pepper Creek following July 20 tornado.All photos courtesy Northeast Ohio Regional Sewer District. What could have amounted to months of storm clean-up for the city of Pepper Pike became a collaborative stormwater-program success story in less than two weeks. On July 20, a tornado touched...

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