FAQ: 21 customer questions about the #StormwaterProgram ruling, fees, billing, and more

• Posted by Jared Shepherd
• 10766 Views
• October 1st, 2013
• in Miscellaneous
• 21 Comments

Updated February 16, 2015 We understand many customers have questions about their bills following last week’s news that we can no longer collect fees for stormwater management. We have already begun fielding questions in our Customer Service department and online, and these appear to be the most common so...

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UPDATE: Photos tell the story of Pepper Pike restoration following July 20 tornado

• Posted by Jared Shepherd
• 5145 Views
• August 2nd, 2013
• in Miscellaneous
• No Comments

Storm debris removed from Pepper Creek following July 20 tornado.All photos courtesy Northeast Ohio Regional Sewer District. What could have amounted to months of storm clean-up for the city of Pepper Pike became a collaborative stormwater-program success story in less than two weeks. On July 20, a tornado touched...

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NEWS: Wipes in the pipes? Not a good idea, and it’s national news.

• Posted by Jared Shepherd
• 5231 Views
• July 20th, 2013
• in Miscellaneous
• No Comments

That’s the story that ran in USA Today this week, featuring cities’ sewer issues being caused by an increasing number of so-called “flushable” disinfecting wipes clogging wastewater-treatment systems. From the story: The products appeal to consumers in part because of manufacturers’ claims that they can be conveniently flushed down...

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STORMWATER: Houses of the holey? Pervious pavement, other options might be right for your home.

• Posted by Jared Shepherd
• 5440 Views
• April 2nd, 2013
• in Miscellaneous
• No Comments

When it comes to reducing runoff, you might want to consider a hole new direction. Customers in our service area are getting their first look at their property’s stormwater charges, and we’ve received many calls from customers wondering how they can reduce their fees. It all comes down to...

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STORMWATER: Top 3 “Hey, you forgot this!” credit app errors

• Posted by Jared Shepherd
• 4996 Views
• January 17th, 2013
• in Miscellaneous
• 2 Comments

As stormwater fee credit applications continue to flow in, we’ve noticed a few areas where customers have overlooked requirements in order for us to process their applications properly. If you are submitting a credit application, don’t miss these three most common oversights: [Download a Residential Stormwater Fee Credit Manual...

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NEWS: Cleveland Heights and Berea customers, your stormwater bill and sewer/water bills are separate

• Posted by Jared Shepherd
• 7037 Views
• January 17th, 2013
• in Miscellaneous
• 4 Comments

If you are a customer living in Cleveland Heights or Berea, you will need to pay your 2013 stormwater bill separate from your cities’ water and sewer bills. Here’s why. As Sewer District customers in our stormwater service area, you will receive a bill for the new stormwater fee...

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NEWS: Rate changes, cost-saving options to keep in mind for 2013

• Posted by Jared Shepherd
• 4254 Views
• December 31st, 2012
• in Miscellaneous
• No Comments

The news on this December 31, 2012 is focused mainly on the fiscal cliff. Whatever Congress decides tonight, it won’t have any impact on the sewer rate changes that go into effect in 2013. The second year of our five-year rate schedule kicks off tomorrow, January 1. The table...

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STORMWATER: Customer letters in the mail, new fee-estimate tool available online

• Posted by Jared Shepherd
• 4141 Views
• November 6th, 2012
• in Miscellaneous
• No Comments

Yesterday, we mailed our first batch of customer letters to share the latest information on our Regional Stormwater Management Program fees that will be assessed starting January 1, 2013. The personalized letters include an estimate of your property’s quarterly fee, as well as phone numbers and links with more...

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STORMWATER: Two things customers should know about the fee that starts Jan. 1, 2013

• Posted by Jared Shepherd
• 4426 Views
• September 7th, 2012
• in Miscellaneous
• No Comments

The Sewer District’s Regional Stormwater Management Program is preparing to collect fees starting January 1, 2013. In preparation for these billing changes for customers, there are two important things to keep in mind: First, our stormwater-management efforts are not new; and second, we are dedicated to effectively communicating the...

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CUSTOMERS: Call volumes higher as interest in savings programs grows

• Posted by Jared Shepherd
• 4634 Views
• November 15th, 2011
• in Miscellaneous
• No Comments

Call volumes to our Customer Service department are higher this week as residents are applying for and requesting details about the Sewer District’s expanded cost-saving programs. Last Thursday, the Sewer District began mailing its letter to customers explaining the 2012 rate schedule and new program offerings, and residents began...

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