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Question: Which utilities make your “Like” list?

The Sewer District has two Twitter accounts, this blog, a YouTube channel, and is building a Facebook presence as well to better communicate with customers. As customers, Northeast Ohioans, or otherwise interested citizens, does a utility or service provider like us need a robust social-media presence? Do you follow, share, “Like” or RT posts from other utilities like the Water Department or Cleveland Public Power? and how might the Sewer District take advantage of these platforms to improve its communication efforts?