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When Wally Waterdrop posted his first tweet in 2009, we didn’t know how we might use Twitter, or Facebook, or YouTube for our customers’ benefit. Our top tweets reveal a few ways in which we hope our social media efforts made a difference. Check it out on Storify.

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Less scrolling, less searching, more sharing. That was the goal behind our recent neorsd.org homepage makeover, an in-house project to simplify our homepage content, better categorize our most popular pages, and promote the social resources our customers have come to appreciate. Customers and vendors are the site’s most frequent...

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The Sewer District has two Twitter accounts, this blog, a YouTube channel, and is building a Facebook presence as well to better communicate with customers. As customers, Northeast Ohioans, or otherwise interested citizens, does a utility or service provider like us need a robust social-media presence? Do you follow,...

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