Posted by Jared Shepherd 
How are we keeping our Great Lake great and controlling costs? We take our customers’ investment in our work very seriously. Clean water protects the health and safety of all the citizens in our region, and we are proud of the work we do. But we understand customers want...
Read More Posted by Jared Shepherd As part of its plan to reduce the amount raw sewage entering local waterways, the Northeast Ohio Regional Sewer District submitted its green infrastructure plan to the United States Environmental Protection Agency yesterday. The plan is a component of the Project Clean Lake consent decree signed between the...
Read More Posted by Jared Shepherd On January 1, 2012, the Northeast Ohio Regional Sewer District’s rates and billing structure is changing. Here is a summary to help you better understand the changes. No more minimum charge Before 2012, users were charged a for 1,000 cubic feet of water (1 MCF, or 7,480 gallons) of...
Read More Posted by Jared Shepherd 
Customers, construction, communication, community, what made our list of top headlines in 2011? Here’s what we posted, but let us know what you think we may have missed.
Read More Posted by Jared Shepherd When Wally Waterdrop posted his first tweet in 2009, we didn’t know how we might use Twitter, or Facebook, or YouTube for our customers’ benefit. Our top tweets reveal a few ways in which we hope our social media efforts made a difference. Check it out on Storify.
Read More Posted by Jared Shepherd 
Our Ask Us! page recently received the following email from a customer who spends several months a year out west: I spend the winter in Arizona. I shut my water off but I still have sewer charges. Is there any way of avoiding these charges since i’m not using...
Read More Posted by Jared Shepherd 
Scanned from a series of glass-plate slides from the early 1900s, this 1902 blueprint shows a schematic for a primary filter.
Read More Posted by Jared Shepherd 
Photo by Getty Images courtesy bbc.co.uk Earlier this month, an Illinois water utility confirmed it was the victim of an apparent cyber attack which led to the failure of one of its pumps. While Chicago’s ABC affiliate reports that Federal authorities had not yet confirmed the details, the utility...
Read More Posted by Jared Shepherd Call volumes to our Customer Service department are higher this week as residents are applying for and requesting details about the Sewer District’s expanded cost-saving programs. Last Thursday, the Sewer District began mailing its letter to customers explaining the 2012 rate schedule and new program offerings, and residents began...
Read More Posted by Jared Shepherd 
Sewer bills are going up the first quarter of 2012, and all Northeast Ohio Regional Sewer District customers will receive a letter being mailed this week explaining the 2012 rate schedule and new cost-saving programs. Read the letter | Download the cost-saving programs brochure
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