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Photo by Getty Images courtesy bbc.co.uk Earlier this month, an Illinois water utility confirmed it was the victim of an apparent cyber attack which led to the failure of one of its pumps. While Chicago’s ABC affiliate reports that Federal authorities had not yet confirmed the details, the utility...

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Call volumes to our Customer Service department are higher this week as residents are applying for and requesting details about the Sewer District’s expanded cost-saving programs. Last Thursday, the Sewer District began mailing its letter to customers explaining the 2012 rate schedule and new program offerings, and residents began...

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Less scrolling, less searching, more sharing. That was the goal behind our recent neorsd.org homepage makeover, an in-house project to simplify our homepage content, better categorize our most popular pages, and promote the social resources our customers have come to appreciate. Customers and vendors are the site’s most frequent...

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